Crazy Gems' Terms & Conditions

Crazy Gems is an online betting platform offering Sports Betting, live betting, and other gaming services to users in Bangladesh and beyond. These Terms & Conditions ("Terms") govern the relationship between Crazy Gems ("we", "us", "the Platform") and any registered or unregistered user ("you", "the User").

It is your responsibility to read and accept these terms. Crazy Gems reserves the right to update them at any time. Continued use of the platform after any changes constitutes your acceptance of the revised terms.

• Crazy gems is strictly for adults aged 18 and above.
• The platform is operated for entertainment purposes; no guarantee of financial gain is made.
• Users must comply with the local laws of their own country.
• Crazy Gems has a zero-tolerance policy toward fraudulent activity.

To create an account on Crazy Gems, you must meet the eligibility criteria below. Crazy Gems reserves the right to close any account and forfeit its balance at any time if registration was completed using false information.

• You must be at least 18 years of age.
• Each individual may hold one account only.
• All information provided during registration must be truthful, accurate, and current.
• Multiple accounts from the same IP address or device are not permitted.
• Documents required for identity verification (KYC) must be submitted.
• It is the user's responsibility to keep their account password confidential.

Crazy Gems supports all major mobile banking methods in Bangladesh, including Mobile Pay, Nagad, Rocket, and Upay. All deposits and withdrawals are fully secure and encrypted.

• The minimum deposit amount is subject to the limits set on the platform.
• KYC verification must be completed before any withdrawal.
• It is recommended that your deposit and withdrawal method be the same.
• Crazy Gems may place any suspicious transaction on hold pending verification.
• Crazy Gems strictly follows its AML policy to prevent money laundering.
• Withdrawals are typically processed within 24–72 hours.

Before placing a bet on Crazy Gems, carefully read the specific rules for each event. Once a bet is confirmed, it cannot be cancelled – so be sure before you commit.

• Once a bet is confirmed, it cannot be cancelled under any circumstances.
• Crazy Gems reserves the right to void any bet placed at incorrect odds due to a technical error.
• If a match is abandoned or postponed, bets will be settled in accordance with the applicable rules.
• Odds in live betting change rapidly; the odds at the time of confirmation will apply.
• Placing bets on the same event across multiple accounts (arbitrage) is strictly prohibited.
• Crazy Gems reserves the right to set maximum limits on any bet.
• Bets will not be accepted if there is insufficient balance in the account.

Crazy Gems regularly offers a variety of bonuses and promotions to its members. Each bonus comes with its own terms and conditions that must be fulfilled.

• The welcome bonus is available to first-time registered users only.
• Each bonus carries specific wagering requirements that must be met before any withdrawal can be made.
• Bonus funds cannot be withdrawn until the applicable conditions have been met.
• Multiple bonuses may not be used simultaneously unless explicitly permitted.
• Crazy Gems reserves the right to modify or cancel any bonus offer at any time.
• If promotional abuse is detected, the bonus may be cancelled and the account suspended.

Crazy Gems believes betting is entertainment, not an addiction. We are deeply committed to the mental and financial well-being of all our users. That is why Crazy Gems provides a range of responsible gaming tools.

• Deposit Limit: Set a daily, weekly, or monthly cap on your deposits.
• Session Limit: Set a time limit on continuous betting sessions.
• Self-Exclusion: Take a break from the platform for a set period of time.
• Cooling-Off Period: A temporary break option is available to you at any time.
• Reality Check: Periodic reminders about your time and money spent.

Crazy Gems reserves the right to temporarily or permanently close a user's account under any of the following circumstances.

• Registering with false or inaccurate information.
• Operating multiple accounts.
• Fraudulent or suspicious betting activity.
• Bonus abuse or system exploitation.
• Attempting to hack or compromise the security of the platform.
• Inappropriate or harassing behavior toward other users.

You may close your account at any time by contacting our support team. Before doing so, please ensure all eligible balances have been withdrawn.

All content on the Crazy Gems platform – including logos, designs, text, graphics, software, and other materials – is the exclusive property of Crazy Gems and is protected under copyright law.

• Unauthorized use of the Crazy Gems logo or any brand assets is strictly prohibited.
• No part of the platform may be copied, modified, or redistributed.
• Using screenshots or recordings for commercial purposes is strictly prohibited.
• Using the Crazy Gems name or identity for any form of advertising is not allowed.

Protecting your personal information is one of Crazy Gems' top priorities. For full details on how we collect, use, and store your data, please refer to our Privacy Policyas outlined therein.

• Your information is never sold to third parties.
• All data is secured with SSL encryption.
• Documents collected for KYC verification are stored securely.
• Information may be disclosed to authorities upon request under legal obligation.

Crazy gems strives to provide the highest quality service, but there are limits to our liability in certain areas.

• Crazy Gems is not liable for any bets lost due to internet connectivity issues.
• Service may be interrupted due to unexpected technical issues.
• Crazy Gems is not liable for delays caused by third-party payment gateways.
• No compensation will be provided for bets placed in error by the user.
• The user is solely responsible for any loss resulting from sharing their account password or personal details with others.

Crazy Gems reserves the right to modify these Terms & Conditions, in part or in full, at any time. Any changes will be posted on the website, and registered users will be notified via email or SMS.

• Updated terms take effect from the date they are published.
• Continued use of the platform after any changes have been made constitutes your acceptance of the updated terms.
• For major changes, at least 7 days' notice will be given in advance.

For any questions or complaints regarding these Terms & Conditions, please contact the Crazy Gems support team. Our team is available 24/7 in Bangla.

• Email: support@crazygems.net
• Live Chat: Click the chat icon in the bottom-right corner of the platform.
• We aim to respond to all complaints within 48 hours of submission.
• Complex issues may take up to 7 business days to resolve.